International Journal of Contemporary Hospitality Management

• Sender: owner-newjour@ccat.sas.upenn.edu

James Renfro wrote:
From: James Renfro <jrenfro@dolphin.upenn.edu>
Subject: International Journal of Contemporary Hospitality Management
To: nj@ccat.sas.upenn.edu (NewJour)
Date: Wed, 16 Jul 1997 14:52:54 -0400 (EDT)

International Journal of Contemporary Hospitality Management

http://www.mcb.co.uk/ijchm.htm
(Link inactive 22 November 2005)

http://www.emeraldinsight.com/info/journals/ijchm/ijchm.jsp
(Link active 22 November 2005)

Brief Description Of Purpose, Audience and Typical Contents:

A journal focusing specifically on the fast-moving hospitality
industry and the need for managers' quick response to relevant
external factors such as changing consumer lifestyles and
technological improvements.

Hotel managers, whether they run a single establishment or are
responsible for a large chain, must be aware of changing consumer
demands, rising service expectations and the available technology and
facility developments which allow them to respond to needs and offer a
competitive service.

IJCHM is the only journal which can help managers keep pace with
research on consumer attitudes and innovations in technology and
service. Many articles are jointly written by practitioners and
academics in the field, and offer invaluable insights into such areas
as meeting the special requirements of the over-55s, developing brand
loyalty, what guests really want from a hotel, and how cruise line
staff attitudes are affected by sailing conditions.

Sample Contents Page

International Journal of Contemporary Hospitality Management.

Journal Contents and Abstracts.

Volume 9 Number 3.

0959-6119

CONTENTS:

THE NEW FASCES OF THE FAST FOOD MARKET? THE POTENTIAL FOR CONSORTIA IN 
PIZZA HOM
E
DELIVERY

Keywords: Delivery services, Fast-food industry, Independent demand, 
Surveys, Un
ited Kingdom

AN EMPIRICAL STUDY OF CUSTOMER COMMENT CARD QUALITY AND DESIGN 
CHARACTERISTICS

Keywords: Customer satisfaction, Feedback, Restaurants, Service quality, USA

RESTAURANT MARKETING: SELECTION AND SEGMENTATION IN HONG KONG

Keywords: Hong Kong, Marketing, Restaurants, Segmentation

HOSPITALITY/TOURISM JOB APPLICATIONS AND EDUCATIONAL EXPECTATION

Keywords: Australia, Careers, Education, Hospitality, Tourism

SELECTING STUDENTS: IS THERE AN EDUCATION-INDUSTRY MISMATCH?

Keywords: Hospitality, Management, Selection, United Kingdom, Undergraduates

ISSN 0959-6119

Formats:        Paper
                On-line
                CD-ROM

Editor: Professor Richard Teare
Email: wbuckley@mcb.co.uk